DELIVERY & RETURN POLICY

At Golden Sneakers Lab, we understand that securing your next pair of luxury star kicks is an exciting milestone. That is why we partner with premium global courier services to ensure your hand-brushed luxury footwear arrives quickly, securely, and fully tracked. Below you will find everything you need to know about our fulfillment pipelines and our comprehensive return policy.

PART 1: SHIPPING & DELIVERY INFORMATION

1. Order Processing & Verification Time

Because we operate as an independent luxury curator, every pair of sneakers ordered from our Sneakers Sale Hub or Sale Vault undergoes a mandatory, strict multi-point authentication and physical quality inspection prior to dispatch.

• Standard Processing: Orders are typically processed, verified, and safely packed within 1 to 3 business days (excluding weekends and United States federal holidays).
• Tracking Notification: As soon as your package clears our inspection laboratory, an automated dispatch email containing your official tracking number (DHL, FedEx, or USPS) will be sent to your registered email address.

2. Shipping Zones, Methods & Estimated Delivery Time

Our fulfillment logistics network is strategically synchronized within our operating hub in Houston, Texas (HTX) to facilitate efficient global delivery lines.

Destination Zone	Shipping Method	Estimated Delivery Time
United States (Domestic)	USPS Priority / FedEx Ground	3 - 5 Business Days
Canada & United Kingdom	DHL Express / FedEx International	5 - 7 Business Days
Europe & Australia	Premium Insured Air Express	7 - 10 Business Days
Rest of the World	International Tracked Courier	10 - 14 Business Days

3. Secure Packaging & Shipping Insurance

We know how important original packaging is to collectors. All luxury shoeboxes are double-boxed inside sturdy, discrete industrial exterior packaging to protect the original brand box from moisture, structural crushing, or handling damage during transit.

Furthermore, every outbound delivery is backed by 100% complimentary shipping transit insurance. In the extremely rare event that your package is officially declared lost or stolen in transit by the carrier, our support lab will issue a full replacement or a complete financial refund.

PART 2: RETURNS, EXCHANGES & REFUNDS

4. 14-Day Return Window

We want you to be fully satisfied with your star kicks. We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return or size exchange.

5. Return Eligibility & Condition Requirements

To prevent return fraud and protect the integrity of our curated boutique inventory, all returns must strictly comply with the following laboratory conditions:

• Unworn & Unaltered: Footwear must be completely unworn, uncreased, and in the exact condition you received it. Shoes tried on indoors must be done on clean, carpeted surfaces to prevent outsole scuffing.
• Original Brand Packaging: The shoes must be returned with their original branded box, dust bags, authenticity tags, extra laces, and any verification certificates intact. The branded shoebox itself must not be used directly as the external shipping parcel box.
• Note on the Distressed Aesthetic: Due to the handcrafted, artisanal nature of distressed luxury sneakers, unique factory brushing, minor intentional scuffs, and built-in "lived-in" marks are natural design elements and do not constitute manufacturing defects or shipping damage.

6. Return Process & Shipping Costs

To initiate a return or exchange request, please follow these systematic steps:

1. Contact our customer care lab at [email protected] with your order number and clear photos showing the current condition of the outsoles and branded box tags.
2. If approved, our team will issue a Return Merchandise Authorization (RMA) along with the corresponding return shipping address to our Houston, Texas logistics hub.
3. Return Shipping Costs: Unless an item was incorrectly shipped by our lab (wrong size/style delivered), customers are responsible for covering the return shipping label costs. We highly recommend using a trackable, insured shipping courier service.

7. Processing Refunds

Once your package returns to our laboratory facility, our shoe specialists will complete an internal physical verification check within 3 to 5 business days.

Upon successful verification, your financial refund will be approved and automatically issued back to your original payment method (Stripe credit routing, PayPal account). Please remember it can take an additional 5-10 business days for your banking institution or credit card issuer to clear and officially post the balance to your account records.

8. Contact Logistics & Return Support

If you have any questions regarding an ongoing transit delivery or need assistance with a return setup, please reach out to our fulfillment lab team:

• Website Support Hub: https://goldensneakerslab.com

• Logistics & Return Email: [email protected]

• Operating Hub Address Context: Houston, Texas, USA